{"id":106515,"date":"2026-03-17T09:34:43","date_gmt":"2026-03-17T08:34:43","guid":{"rendered":"https:\/\/www.taxitronic.com\/prime-support\/"},"modified":"2026-09-14T13:22:38","modified_gmt":"2026-09-14T11:22:38","slug":"prime-support","status":"publish","type":"page","link":"https:\/\/www.taxitronic.com\/pt-pt\/prime-support\/","title":{"rendered":"Prime Support"},"content":{"rendered":"<div  class=\"tatsu-HyZ9g03sjbg tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"90px 0px 69px 0px\"}' data-padding-top='90px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-HJecxA2ijbe\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-BJcgC2iibx\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-S1euAhjsbl  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-S1euAhjsbl.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;color: rgba(43,47,49,1) ;}.tatsu-S1euAhjsbl .tatsu-text-inner *{color: rgba(43,47,49,1) ;}.tatsu-S1euAhjsbl.tatsu-text-block-wrap .tatsu-text-inner *{font-family : \"Roboto\",-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,'Helvetica Neue',sans-serif;font-weight : 900;font-size : 60px;}@media only screen and (max-width: 767px) {.tatsu-S1euAhjsbl.tatsu-text-block-wrap .tatsu-text-inner *{font-family : \"Roboto\",-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,'Helvetica Neue',sans-serif;font-weight : 900;text-transform : none;font-size : 60px;line-height : 65px;letter-spacing : 0px;}}<\/style>\n<p>Suporte TX Prime<\/p>\n<\/div><\/div><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-By6g16ojbe  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-By6g16ojbe.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;color: rgba(43,47,49,1) ;}.tatsu-By6g16ojbe .tatsu-text-inner *{color: rgba(43,47,49,1) ;}.tatsu-By6g16ojbe.tatsu-text-block-wrap .tatsu-text-inner *{font-family : \"Roboto\",-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,'Helvetica Neue',sans-serif;font-weight : 400;text-transform : none;font-size : 30px;}@media only screen and (max-width: 767px) {.tatsu-By6g16ojbe.tatsu-text-block-wrap .tatsu-text-inner *{font-family : \"Roboto\",-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,'Helvetica Neue',sans-serif;font-weight : 400;text-transform : none;font-size : 30px;line-height : 35px;}}<\/style>\n<p>Precisa de ajuda? Facilitamos-lhe tudo:<\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-BJcgC2iibx.tatsu-column{width: 100%;}.tatsu-BJcgC2iibx.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-BJcgC2iibx > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-BJcgC2iibx > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-BJcgC2iibx > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-BJcgC2iibx > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-BJcgC2iibx.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-BJcgC2iibx.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-BJcgC2iibx.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-HyZ9g03sjbg.tatsu-section{background-color: #ffffff;}.tatsu-HyZ9g03sjbg .tatsu-section-pad{padding: 90px 0px 69px 0px;}.tatsu-HyZ9g03sjbg .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-HyZ9g03sjbg > .tatsu-bottom-divider{z-index: 9999;}.tatsu-HyZ9g03sjbg > .tatsu-top-divider{z-index: 9999;}.tatsu-HyZ9g03sjbg .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-S1Z99hKL5Zl tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"0px 0px 90px 0px\"}' data-padding-top='0px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-HygcqhtLcZe\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-ry99nKI5Wx\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div id = \"message-box\" class=\"tatsu-code tatsu-module tatsu-BynfpFLc-x   \"  >\n<p><label> Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ps-email\"><input class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" maxlength=\"400\" name=\"ps-email\" size=\"40\" type=\"email\" value=\"\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Asunto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ps-subject\"><input class=\"wpcf7-form-control wpcf7-text\" maxlength=\"400\" name=\"ps-subject\" size=\"40\" type=\"text\" value=\"\" aria-invalid=\"false\" \/><\/span> <\/label><\/p>\n<p><label> Mensaje<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ps-message\"><textarea class=\"wpcf7-form-control wpcf7-textarea\" cols=\"40\" maxlength=\"2000\" name=\"ps-message\" rows=\"10\" aria-invalid=\"false\"><\/textarea><\/span> <\/label><\/p>\n<\/div><div id = \"send-button\" class=\"tatsu-module tatsu-normal-button tatsu-button-wrap   tatsu-BJ_j3tUqZx   \"><a class=\"tatsu-shortcode mediumbtn tatsu-button left-icon rounded   bg-animation-none  \" href=\"#\" style= \"\"  aria-label=\"ENVIAR\" data-gdpr-atts={} >ENVIAR<\/a><style>.tatsu-BJ_j3tUqZx .tatsu-button{background-color: rgba(31,179,120,1);color: #ffffff ;}.tatsu-BJ_j3tUqZx.tatsu-button-wrap{margin: 40px 0px 0px 0px;}<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-ry99nKI5Wx.tatsu-column{width: 100%;}.tatsu-ry99nKI5Wx.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-ry99nKI5Wx > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-ry99nKI5Wx > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-ry99nKI5Wx > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-ry99nKI5Wx > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-ry99nKI5Wx.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-ry99nKI5Wx.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-ry99nKI5Wx.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-S1Z99hKL5Zl .tatsu-section-pad{padding: 0px 0px 90px 0px;}.tatsu-S1Z99hKL5Zl .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-S1Z99hKL5Zl > .tatsu-bottom-divider{z-index: 9999;}.tatsu-S1Z99hKL5Zl > .tatsu-top-divider{z-index: 9999;}.tatsu-S1Z99hKL5Zl .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-Bybo0chiobg tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"100px 0px 100px 0px\"}' data-padding-top='100px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-HkxoAc2is-g\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-rJjC53jiWl\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-Sktpj3oiWl  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-Sktpj3oiWl.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;color: rgba(31,179,120,1) ;}.tatsu-Sktpj3oiWl .tatsu-text-inner *{color: rgba(31,179,120,1) ;}.tatsu-Sktpj3oiWl.tatsu-text-block-wrap .tatsu-text-inner *{font-family : \"Roboto\",-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,'Helvetica Neue',sans-serif;font-weight : 700;text-transform : none;font-size : 48px;}<\/style>\n<p>FAQs<\/p>\n<\/div><\/div><div  class = \" tatsu-SJbdb3hijWg accordion-wrap oshine-module\" ><div class = \"accordion\" data-collapsed=\"1\"><h3 class=\"accordion-head no-bg tatsu-Hk_Z22oiZx\" style=\"\">O TX Prime \u00e9 compat\u00edvel com qualquer modelo de tax\u00edmetro?<\/h3><div>\n<p>N\u00e3o. O TX Prime \u00e9 compat\u00edvel com os modelos\u00a0<strong data-start=\"280\" data-end=\"293\">TX80 Urba<\/strong>,\u00a0<strong data-start=\"295\" data-end=\"312\">TX80 Urba One<\/strong>\u00a0e\u00a0<strong data-start=\"315\" data-end=\"335\">TX80 SkyGlass II<\/strong>. Neste link encontrar\u00e1 toda a informa\u00e7\u00e3o sobre a compatibilidade com o TX Prime e como identificar o modelo do seu tax\u00edmetro.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-ryluWnhijbl\" style=\"\">Posso aceder \u00e0 plataforma TX Prime atrav\u00e9s do telem\u00f3vel ou preciso de um computador?<\/h3><div>\n<p>Pode aceder ao TX Prime atrav\u00e9s do seu\u00a0<strong data-start=\"635\" data-end=\"670\">telem\u00f3vel, tablet ou computador<\/strong>.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-HJkxzajoWg\" style=\"\">Preciso de levar o(s) t\u00e1xi(s) \u00e0 oficina para instalar o TX Prime ou posso faz\u00ea-lo eu mesmo?<\/h3><div>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"813\" data-end=\"933\">Se o seu tax\u00edmetro for compat\u00edvel e tiver sido instalado\u00a0<strong data-start=\"870\" data-end=\"891\">ap\u00f3s maio de 2026<\/strong>, poder\u00e1 efetuar o registo por si pr\u00f3prio.<\/p>\n<p data-start=\"935\" data-end=\"1066\">Se o seu tax\u00edmetro tiver sido instalado antes dessa data, dever\u00e1 dirigir-se \u00e0 sua oficina de confian\u00e7a para proceder \u00e0 atualiza\u00e7\u00e3o.<\/p>\n<p data-start=\"1068\" data-end=\"1181\">Consulte o seguinte link para verificar a compatibilidade do seu tax\u00edmetro.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-Sk2mGajsbg\" style=\"\">\u00c9 necess\u00e1rio remover o selo metrol\u00f3gico do equipamento para o atualizar?<\/h3><div>\n<div id=\"ui-id-8\" class=\"ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-7\" aria-hidden=\"false\">\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1266\" data-end=\"1356\">Dependendo da vers\u00e3o do seu equipamento, poder\u00e1 ser necess\u00e1rio remover o selo metrol\u00f3gico.<\/p>\n<p data-start=\"1358\" data-end=\"1472\">Recomendamos que confirme esta informa\u00e7\u00e3o junto da sua oficina de confian\u00e7a.<\/p>\n<\/div>\n<h3 id=\"ui-id-9\" class=\"accordion-head no-bg tatsu-B1Bn6qtyMx ui-accordion-header ui-corner-top ui-accordion-header-collapsed ui-corner-all ui-state-default ui-accordion-icons\" tabindex=\"-1\" role=\"tab\" aria-controls=\"ui-id-10\" aria-selected=\"false\" aria-expanded=\"false\">\u00a0<\/h3>\n<\/div><h3 class=\"accordion-head no-bg tatsu-B1qgWiYyMx\" style=\"\">O sistema avisa-me se o limite de velocidade for ultrapassado ou se forem eliminados suplementos?<\/h3><div>\n<p>Sim. Pode configurar diferentes alertas e personalizar as respetivas notifica\u00e7\u00f5es para estar sempre informado.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-r1ymboF1fx\" style=\"\">Para que servem os alertas?<\/h3><div>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1770\" data-end=\"1873\">Os alertas do TX Prime permitem-lhe acompanhar, em tempo real, a atividade e o estado do seu tax\u00edmetro.<\/p>\n<p data-start=\"1875\" data-end=\"1959\">Consulte o manual para obter mais informa\u00e7\u00f5es.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-Syg4botyGx\" style=\"\">O sistema permite identificar qual o motorista que est\u00e1 a conduzir o t\u00e1xi em cada momento?<\/h3><div>\n<p>Sim. Cada motorista identifica-se atrav\u00e9s do seu c\u00f3digo PIN no tax\u00edmetro antes de iniciar o turno.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-S1aB-iYJfg\" style=\"\">Existe algum per\u00edodo de perman\u00eancia ou posso cancelar a subscri\u00e7\u00e3o se vender um t\u00e1xi no pr\u00f3ximo m\u00eas?<\/h3><div>\n<div id=\"ui-id-16\" class=\"ui-accordion-content ui-corner-bottom ui-helper-reset ui-widget-content ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-15\" aria-hidden=\"false\">\n<p>N\u00e3o. N\u00e3o existe qualquer per\u00edodo de perman\u00eancia.<\/p>\n<\/div>\n<\/div><h3 class=\"accordion-head no-bg tatsu-rJEJziFyfe\" style=\"\">Como funciona o pagamento? Receberei uma fatura para dedu\u00e7\u00e3o do IVA?<\/h3><div>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2482\" data-end=\"2614\">Ap\u00f3s os dois meses de promo\u00e7\u00e3o, ser-lhe-\u00e3o solicitados os dados do cart\u00e3o de pagamento e os d\u00e9bitos ser\u00e3o efetuados automaticamente.<\/p>\n<p data-start=\"2616\" data-end=\"2724\">As faturas podem ser descarregadas diretamente na plataforma TX Prime.<\/p>\n<\/div><h3 class=\"accordion-head no-bg tatsu-BJLQGjFJGg\" style=\"\">Posso exportar a informa\u00e7\u00e3o para Excel?<\/h3><div>\n<p>Sim. Pode exportar todos os dados para\u00a0<strong data-start=\"2815\" data-end=\"2824\">Excel<\/strong>\u00a0diretamente a partir da plataforma TX Prime.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-rJjC53jiWl.tatsu-column{width: 100%;}.tatsu-rJjC53jiWl.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-rJjC53jiWl > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-rJjC53jiWl > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-rJjC53jiWl > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-rJjC53jiWl > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-rJjC53jiWl.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-rJjC53jiWl.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-rJjC53jiWl.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-Bybo0chiobg.tatsu-section{background-color: rgba(225,227,225,1);}.tatsu-Bybo0chiobg .tatsu-section-pad{padding: 100px 0px 100px 0px;}.tatsu-Bybo0chiobg .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-Bybo0chiobg > .tatsu-bottom-divider{z-index: 9999;}.tatsu-Bybo0chiobg > .tatsu-top-divider{z-index: 9999;}.tatsu-Bybo0chiobg .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"https:\/\/www.taxitronic.com\/pt-pt\/prime-support\/\" class=\"more-link style1-button\">Read More<\/a><\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-106515","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/pages\/106515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=106515"}],"version-history":[{"count":13,"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/pages\/106515\/revisions"}],"predecessor-version":[{"id":106530,"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/pages\/106515\/revisions\/106530"}],"wp:attachment":[{"href":"https:\/\/www.taxitronic.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=106515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}