How does a radiotaxi work?
A radiotaxi is an intermediary taxi service company that generally operates as a call center responsible for coordinating customer requests with available taxi drivers. To optimize this task, it is essential to use software specifically designed for this purpose, known as dispatch management software or taxi fleet management software.
The staff of a radiotaxi typically works from a central office, but in recent years, thanks to our Alfa 6 cloud-based dispatch management system, operators can also work remotely.
Process of Booking a Taxi through a radiotaxi:
Service request:
Customers contact the hub to request a taxi. They can do so via telephone call, mobile applications, online services such as the radio taxi’s website, or even WhatsApp, and they may also be assisted by a virtual operator.
The customer will provide the pickup address. If they want a price estimate, they must provide the destination address, as well as any additional services or special conditions the assigned vehicle and even the driver must meet.
Taxi assignment:
Thanks to the Alfa 6 dispatch management software by Taxitronic, the radio taxi hub automatically assigns the most suitable available taxi based on the customer’s location and requested requirements.
Communication with the driver:
The driver has an app in which the system notifies that they have been selected to perform a service and provides them with the pickup address and relevant service details.
Service fulfillment:
The driver heads to the pickup address to provide the service.
Payment for the service:
The customer can choose from different payment methods, being able to pay the driver directly either in cash or by credit card, through the app, or even have a corporate account with the radio taxi to consolidate into a single monthly payment all the services performed throughout the month.
It is important to note that operations may vary depending on the region and the radio taxi company. Some companies have adopted more advanced technologies, such as mobile applications and electronic payment systems, to improve efficiency and customer experience.
As of today, thanks to the personalized attention and commitment of these companies and associations leading the radio taxis, users have access to a reliable, safe, and high-quality taxi service.