Taxi companies

Alfa 6: Cloud-Based dispatch platform for taxi companies

Taxitronic Alfa 6 is the sixth generation of our long-established, proven, reliable, scalable and powerful dispatch platform for taxi companies. Built on a 100% cloud-based architecture.

Innovative

State-of-the-art technology that is constantly evolving. The most advanced cloud-based dispatch solution for taxi companies.

Efficient

Operate a complete taxi dispatch centre with no upfront investment while significantly reducing infrastructure and maintenance costs. 100% remote working.

Flexible y scalable

Designed to adapt to the operational requirements of any taxi company, from 50 to 10,000 taxis and from 1 to 100 operators.

Powerful

Advanced management of fixed-fare services and shared rides. Real-time dashboards and Excel export of all operational data.

Resource optimisation

Share operators, services and resources between multiple taxi companies, acting as a call centre for different cities or even different countries.

TAIA

AI-powered assistant for booking management

Available 24/7 to answer calls and free your team from routine tasks. An effective solution to improve the day-to-day operations of any taxi dispatch centre.

Natural language AI: Automates telephone customer service while maintaining a natural, friendly and high-quality customer experience.

Configurable activation schedules: Schedule TAIA to operate during peak hours, specific shifts or periods of high demand.

Smart booking management based on taxi availability: TAIA prevents bookings from being accepted in areas where there are not enough available vehicles.

Booking management

Everything you need on a single screen

An intuitive user interface designed to make booking management fast and effortless.

Single or multiple destination addresses with fare, distance and ETA calculation.

Call history to repeat bookings, arrange return journeys or identify ongoing services.

Standard or customised booking requirements for every journey.

Automatic customer notifications with booking status updates.

Multiple bookings, duplicated bookings, Schedule return journeys. scheduled and recurring bookings.

Use of both predefined and custom Points of Interest (POIs).

Multiple map display modes.

Dispatch management

A powerful, fully configurable dispatch engine

A wide range of dispatch modes and dispatch management options.

Dispatch by distance, navigation, zone, taxi rank, occupied status, vehicle group or special requirements.

Fast and easy online editing of zones and taxi ranks.

Information for drivers: taxis in the zone or at the rank, waiting customers and upcoming bookings.

Multiple communication channels between the dispatch centre and drivers.

Manual or automatic driver penalties.

Integrated IP telephony

The most cost-effective and flexible option

Allows operators to work from home using only Google Chrome and an IP phone.

Operators can be shared between taxi dispatch centres—wherever, whenever and however required.

Automated IVR booking system for booking a taxi to the customer’s most recent address.

Priority call handling for VIP customers.

The system allows calls to be recorded, placed on hold and transferred to other operators.

Control panel & analytics

Real-time monitoring with Excel export

Each user is assigned a specific permission level.

A single operator can be assigned to several taxi dispatch centres with different permission levels.

Real-time monitoring of dispatches, calls, bookings, taxis and operators.

Reports, summaries and statistics on customers, calls, operators, taxis, drivers and bookings.

Taxi information available to the dispatch centre: status, special requirements, location, speed, licence and vehicle model.

Messaging between operators, to an individual taxi, a zone or a specific group of taxis.

In-vehicle alarm button for managing emergencies from the taxi dispatch centre.

Corporate & account customer management

Provide a better service for business customers

A wide range of tools for managing payments and collections with account customers and drivers.

Configurable limits for each account customer, including predefined routes, credit limits and a maximum number of bookings per user and account.

User authorisation by PIN or signature in the taxi.

Account customers can be grouped to manage credit for corporate groups and multinational companies.

Configurable fixed fares by area or route.

Contacta con Taxitronic